Grievance
A formal complaint usually lodged by an employee or the union alleging a misinterpretation or improper application of one or more terms in a collective bargaining contract/MOU. The method for dealing with grievances is through a grievance procedure negotiated in the union contract/MOU. If a grievance cannot be settled at the supervisory level, it can be appealed to higher levels of management, and finally to arbitration if so provided.